1. Thank you for volunteering to help me understand this interface. (With your permission, I will be recording the audio from this usability study).
2. In this study, you will need to imagine yourself at times as a community partner (business or nonprofit), at other times as the student seeking an internship opportunity, and lastly as the manager or faculty member. I’m going to ask you to complete five tasks using my community engagement app mock-up.
3. When completing these tasks, you can only make choices, as there are no mistakes, only choices. Please don’t feel any pressure to preform a certain way.
4. When you perform the tasks please think out loud so I can understand what you’re thinking as you complete these tasks.
5. If you get lost, don’t feel like you made a mistake. Even if you do get lost, that will only help me understand this interface better so I can improve it.
6. Please know that I cannot help you complete these tasks. So please don’t ask me what to do, or what certain icons represent, as that would hurt the results of our study. Thank you.
Note: You can add more tasks, if desired.
1). First, please search the library catalog and reserve a book for later pickup.
2). Next, please reserve a study room at a time that works for you.
3). Now, please change the notification settings so that the app is allowed to send you notifications.
4). Please search for a movie, and place a reservation for it.
5). Finally, please review your user profile, check your account details, and confirm that your contact information is correct.
6. Is there anything else you would like to see in this app?
7. Is there anything you find confusing about the app?
8. Thank you for volunteering to test this interface. Do you have any suggestions for improving this interface?
Thank you for your time.